What can we help you with?
Billing and payments
We have a number of options to make paying your bill simple. We can also help if you're struggling to pay your home electricity bills.
Concessions, rebates and grants
You may qualify to receive various electricity concessions on your Powerdirect account.
Service Levels
For customers based in the Australian Capital Territory (ACT), we're required to meet guaranteed service levels in certain situations.
Pricing information
See more about our rates, fees, charges and contracts.
Energy pricing explained
Residential and small business customer energy pricing.
Meter reads
Understanding your meter.
Life support
Register your life support equipment today.
Family and domestic violence
We’re here to support you.