Help and support

We're here to help.



Coronavirus update

We’re supporting customers and employees during uncertain times. Learn more



What can we help you with?

Billing and payments

We have a number of options to make paying your bill simple. We can also help if you're struggling to pay your home electricity bills.

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Concessions, rebates and grants

You may qualify to receive various electricity concessions on your Powerdirect account.

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Service Levels

For customers based in the Australian Capital Territory (ACT), we're required to meet guaranteed service levels in certain situations.

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Pricing information

See more about our rates, fees, charges and contracts.

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Energy pricing explained

Residential and small business customer energy pricing.

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Meter reads

Understanding your meter.

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Life support

Register your life support equipment today.

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Family and domestic violence

We’re here to support you.

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