Your guide to Concessions, Rebates and Grants
The NSW government provides the following energy concessions programs:
• Pensioner Energy Rebates
• Life Support Rebates
• Energy Accounts payment Assistance for those experiencing temporary financial difficulty.
Pensioner Rebate
The NSW Government provides an energy rebate of $112 per year for pensioners.
Pensioners can receive the rebate regardless of the income of other people who live with them.
Pensioners who are solely or jointly liable for utility bills at their principal place of residence are eligible for the rebate if they have a:
• have a Centrelink Pensioner Concession Card; or
• have a Department of Veterans Affairs Pensioner Concession Card; or
• receive a Department of Veterans' Affairs Pension for War Widows or War Widowers or a Disability Pension at the "totally and permanently incapacitated"(TPI) rate or "extreme disablement adjustment" (EDA) rate (as shown on the Repatriation Health Card i.e. the "Gold Card").
Life Support Rebates
If you require certain medical equipment in your home that is necessary to sustain your life, you may be entitled to a rebate on your electricity bill. List of equipment eligible include the following:
• PAP Devices
• Enternal Feeding Pump
• Phototherapy Equipment
• Home Dialysis
• Respirator
• Oxygen Concentrator
Eligible life support recipients are defined as those:
• whose name appears on the electricity account; and
• who have a medical certificate to verify the need for specific in-house medical equipment.
Energy Accounts Payment Assistance
The EAPA scheme helps financially disadvantaged people experiencing difficulty paying their electricity or gas bill because of crisis or emergency situation. The scheme ensures people stay connected to essential services during a financial crisis, and is not available on an ongoing basis.
The EAPA Scheme operates through a voucher system. Each voucher is worth $30.
EAPA vouchers are issued by participating Community Welfare Organisations (CWO’s) such as St Vincent de Paul, Salvation Army and Anglicare. The customer needs to apply to one of these organisations which will consider their claim and, if appropriate, provide assistance. The CWO assesses customer’s situations and determines each case based on individual circumstances.
Customers can use EAPA vouchers at their energy supplier’s payment centre, a post office or by mail. The supplier will credit the value of the voucher/s towards the account.
Note: Before contacting a CWO for EAPA vouchers, please contact Powerdirect to find out what payment plans we offer. You may be able to agree on a payment plan with us to suit your financial situation.
For more information visit the NSW Department of Water and Energy website or call
Energy Concessions Co-ordinator 8.30am to 5.00pm Mon-Fri
Phone: (02) 8281 7712
Energy Concessions Co-ordinator 8.30am to 5.00pm Mon-Fri
Phone: 1300 136 888
Email: information@dwe.nsw.gov.au
Or call Powerdirect on 1300 307 966.
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