Victoria
Below are our default prices, terms and conditions, and other important information for our Victorian customers.
Wrongful Disconnection Procedure
Financial Hardship Policy
Standing Offer Prices for Residential and Small Business Customers
Standing Offer Terms for Residential and Small Business Customers
Greenhouse Gas Disclosure on Electricity Customers' Bills
Guide to Concessions, Rebates & Grants
Our Commitment to Customers
Download a copy of our Customer Charter. A large print version is also available.
Product information statements
Guideline 19 outlines our obligations to provide our customers with easily accessible product information statements. Product information statements present a summary of the tariff terms and conditions applicable under the standardised, generally available rates.
Product information statements vary depending on your distributor and your type of meter. To help determine whether you have a single rate or two rate electricity meter, you should consult your most recent electricity bill. If only peak usage is measured, it is a single rate meter. If peak and off peak usage is measured, it is a two rate meter.
To find out information which applies to your household or business, please search for your postcode below.
Essential Services Commission Guidelines
Ombudsman
Powerdirect is committed to delivering quality customer service and we will do everything in our power to resolve issues directly with our customers. However if you have a problem that you have not been able to resolve directly with Powerdirect, you may wish to consider contacting the Victorian Energy and Water Ombudsman.
Victorian Premium Feed-in Tariffs
From the 1st of November 2009, Powerdirect offers a Premium Feed-in Tariff contract to eligible Victorian customers. Please read the documents below for further details or contact us on info@powerdirect.com.au.
Victorian Premium Feed-in Tariff Offer (pdf)
Victorian Premium Feed-in Tariff Terms (pdf) | 
HOME 
Introduction 
