Victoria
Below are our default prices, terms and conditions, and other important information for our Victorian customers.
Wrongful Disconnection Procedure
Financial Hardship Policy
Deemed Contract Prices for Victorian Domestic Electricity Customers
Deemed Terms & Conditions for Victoria Small Business Electricity Customers
Standard Prices/Reference Tariffs for Business Customers
Greenhouse Gas Disclosure on Electricity Customers' Bills
Guide to Concessions, Rebates & Grants
Our Commitment to Customers
Download a copy of our Customer Charter. A large print version is also available.
Product information statements
Guideline 19 outlines our obligations to provide our customers with easily accessible product information statements. Product information statements present a summary of the tariff terms and conditions applicable under the standardised, generally available rates.
Product information statements vary depending on your distributor and your type of meter. To help determine whether you have a single rate or two rate electricity meter, you should consult your most recent electricity bill. If only peak usage is measured, it is a single rate meter. If peak and off peak usage is measured, it is a two rate meter.
To find out information which applies to your household or business, please search for your postcode below.
Essential Services Commission Guidelines
Ombudsman
Powerdirect is committed to delivering quality customer service and we will do everything in our power to resolve issues directly with our customers. However if you have a problem that you have not been able to resolve directly with Powerdirect, you may wish to consider contacting the Victorian Energy and Water Ombudsman.
Network Tariff Rebate Withdrawal from 31 March 2008
The Victorian Government has confirmed that the Network Tariff Rebate (NTR) previously available for outer-metropolitan and country areas in Victoria has been discontinued from 31 March 2008. This rebate was introduced by the Victorian Government to subsidise the higher cost of transporting electricity over longer distances. The rebate was payable to domestic and small business electricity consumers who consumed less than 160 MWh per annum.
Customers who have previously received the NTR on their bill will receive their entitled NTR for electricity usage prior to 31 March 2008 that was apportioned to the amount of electricity consumed. For any Powerdirect Victorian customers who have received the rebate on subsequent bills, Powerdirect have undercharged your bill with this rebate and will be adjusting payment on the next bill to rectify the amount undercharged.
For more information on the removal of the Network Tariff Rebate please see Network Tariff Rebate Withdrawal or contact the Department of Primary Industries on 131 186 or email customer.service@dpi.vic.gov.au. | 
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