New South Wales
Service Standards
Powerdirect guarantees our New South Wales customers that we will perform to the standards set out in the documents below.
Minimum Service Standards
Guaranteed Customer Service Standards
Statement of Customers’ Rights
Financial Hardship Policy
Guide to Concessions, Rebates and Grants
Distributor Customer Connection Contracts
New South Wales customers wishing to connect electricity to their premises need to contact their distributor. Below are the Connection Contracts of the distributors servicing New South Wales.
Energy Australia Customer Connection Contract
Country Energy Customer Connection Contract
Integral Energy Customer Connection Contract
Ombudsman
Powerdirect is committed to delivering quality customer service and we will do everything in our power to resolve issues directly with our customers. However if you have a problem that you have not been able to resolve directly with Powerdirect, you may wish to consider contacting the New South Wales Energy & Water Service Ombudsman. | 
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