Privacy Policy Powerdirect is committed to providing you with the highest levels of customer service. This includes protecting the privacy of your personal information. As part of this commitment Powerdirect adheres to the requirements established by the Privacy Act 1988 and the National Privacy Principles that form the basis of Powerdirect's Privacy Policy. We act fairly and honestly in all of our customer transactions. At Powerdirect we want your online experience to be enjoyable and we take care to respect your privacy when you visit our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site again, and maybe even tell your friends about us. Our primary purpose is to provide a range of energy related services and solutions to meet our customers’ needs. We collect personal information to ensure that we meet those needs in an efficient, effective and timely manner. We may collect your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, bank account or credit card details, occupation, driver’s licence number and your Powerdirect pin or password and other particulars that are necessary to confirm your identity, manage your account, provide services that you have requested or to inform you of energy related products and services that you may be interested in. We also hold details of your Powerdirect services, including their status. We Provide Essential Online Information We provide clear, complete and up-to-date information about our business and the services we offer. This includes how to get in touch with us. Protection Of Your Details We will safeguard your personal information against misuse, loss or unauthorised access, modification or disclosure. In addition, we also take steps to destroy or de-identify your personal information if it is no longer needed for any purpose. Information Collection/Use We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it. We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process. However, we recommend that you: - let us know if there are any errors in your personal information; and - keep us up to date with changes to your personal information.
We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers' usage of our web site to make improvements and provide other items you might want to know about. As much as possible, we will collect your information directly from you. Although, in some circumstances, we may collect personal information in a number of other ways, including: - from third parties such as your previous electricity retailer, credit reporting agencies or your representatives; - from publicly available sources of information; - from our own records of how you use your Powerdirect services; or - when we are legally required to do so.
We Will Respect Your Preferences We may also use the information we collect to keep you abreast of changes in our web site, to inform you about new products and services, or to let you know about special offers you might find worthwhile. We always provide customers with an opportunity to opt-out of receiving future offers. If you don't wish us to contact you regarding other services please e-mail us at info@powerdirect.com.au and we will delete your details from all internal marketing lists and future campaigns. If we can (and the customer wants us to), we deal with customers anonymously when entering transactions. Offering Information to Other Parties We only use or disclose information about our customers in ways they would reasonably expect or if they have provided us with consent. This means we only use information for the purposes set out above. Occasionally, we may engage the services of a third party to perform specialised functions. These third parties may include outside service providers who manage the services we provide to you. Be reassured our business partners are contractually obliged to adhere to strict privacy requirements. Cookies This web site only uses session cookies. No personal information is maintained which might identify you should you visit this web site at a later date. Access To Personal Information If you would like to know what sort of information we hold about you, a request for access to your personal information can be directed to the Powerdirect Customer Satisfaction Manager at 303 Burwood Highway Burwood East VIC 3151 or email info@powerdirect.com.au. Let Us Know What You Think Privacy is a sensitive issue. At anytime, if you believe we have not adhered to these principles, please let us know us by e-mail at info@powerdirect.com.au and we will make every effort to review and correct the problem. We also welcome your questions and comments about our Privacy Policy. For More Information If you have any concerns, questions or would like to make a complaint about the way we handle your personal information, or would like to make a request for personal information you can contact Powerdirect in the following ways: Phone: 1300 307 966 Email: info@powerdirect.com.au Mail:
Customer Satisfaction Manager
Powerdirect
303 Burwood Highway
Burwood East VIC 3151 | 
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