Queensland
Queensland Franchise Tariffs
The Queensland Government is responsible for setting the tariffs that are paid by small non-market Queensland customers. These are detailed on the Department of Energy website.
Queensland Pricing Information
See below for information relating to Powerdirect's electricity supply.
Download the Queensland 0% Discount + Greendirect Option No Term Residential Price Fact Sheet
Download the Queensland 3% Discount + Greendirect Option Residential Price Fact Sheet
Download the Queensland 8% Discount + Greendirect Option Residential Price Fact Sheet
Download the Standard Retail Contract Prices - Small Customers
Guide to Queensland Concessions, Rebates and Grants
Electricity Industry Code
The Queensland Electricity Industry Code is available on the Department of Energy website.
A large print version of Chapter 4 of the code can be downloaded here.
Guaranteed Service Levels
The Queensland Government has implemented guaranteed service levels relating to the reliability of electricity supplied by Queensland’s distributors Ergon Energy and Energex. For more information on this visit the Department of Energy website.
Standard Customer Contracts
Under the Electricity Act 1994 ('Act'), Powerdirect is required to have a Standard Retail Contract ('SRC'). The SRC applies to customers who do not have a negotiated sale contract to their premises with a retailer of the customer's choice. The SRC sets out the current terms and conditions on which Powerdirect is to provide retail services to our customers.
Download a copy of the Standard Customer Connection Contract
Download a copy of the Standard Retail Contract for Electricity - Small Customers
Download a copy of the Standard Retail Contract for Electricity - Large Customers
Our Commitment to Customers
Download a copy of our Customer Charter. A large print version is also available.
Powerdirect is committed to delivering quality customer service and we will do everything in our power to resolve issues directly with our customers. However if you have a problem that you have not been able to resolve directly with Powerdirect, you may wish to consider contacting the Energy Ombudsman Queensland. | 
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